Delivery & Return

Your satisfaction means everything to us. If your order doesn’t meet your expectations, simply return it within 14 days.

Conditions for Returns
Returns will only be accepted if the following conditions are met:

• The item is unworn, unwashed, and free from any signs of use.
• The original hangtag is still attached.
• The item does not have any odors such as perfume, smoke, or body scent.
• The item is returned in its original packaging. Without the packaging we can’t resell the item.
• The return request is made within 14 days of receiving your order.
• The return is properly registered by contacting our customer service prior to sending the item.
• Each order must be returned separately and cannot be combined with other orders.

Please Note: Before removing the hangtag, inspect your item carefully for any manufacturing defects. Once the hangtag is removed, we cannot accept returns or claims.

As we operate exclusively online, returns cannot be processed through physical stores.

Return Procedure
To initiate a return, please contact us via email at info@dreamelements.nl within 14 days of receiving your order to receive return instructions and approval.

Please ensure the item is securely packaged for return shipment.

Customers are responsible for return shipping costs.

Important: We recommend using a trackable shipping service for your return. Eysa The Label is not responsible for returns lost in transit and cannot issue a refund if the returned item does not reach us.

Refunds
Once we receive and inspect your returned item, we will process your refund within 5 business days. Please allow up to 14 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

If you have not received your refund after 14 days, please contact us at info@dreamelements.nl.